🎨 Virtual Assistant (Phone Support + Appointment Setter)

Painting Company – U.S. Pacific Time (California)
Full-time or Part-time | Remote

📌 About Us

We are a residential/commercial painting company serving customers in California.
Our goal is fast communication, excellent service, and a smooth customer experience—from first call to project completion.

🎯 Role Overview

We’re looking for a professional Virtual Assistant to handle:

• Incoming calls from new customers
• Outbound calls to fresh leads
• Lead qualification
• Scheduling on our calendar
• CRM updates
• Text and email follow-up

This is a customer-facing phone role, and clear spoken English is required.

🕐 Work Hours

• Must be available Monday–Friday
• 8:00 AM – 6:00 PM Pacific Time (California)
  (Some flexibility but same-day responsiveness required)

📞 Responsibilities

📥 Incoming Lead Handling

• Answer new customer calls using company greeting
• Log caller information in CRM
• Qualify job type (interior/exterior/cabinets, etc.)
• Determine urgency and estimate scheduling readiness

📤 Outbound Lead Follow-Up

• Call new leads within 5 minutes
• Attempt contact up to 5 days
• Send follow-up texts if no answer

📅 Appointment Scheduling

• Offer available time slots from calendar
• Confirm with the customer by text/email
• Ensure all decision makers can attend, or secure follow-up commitment

📋 CRM Management

• Update notes with every customer interaction
• Move leads through status stages
• Track follow-up dates and reminders

💬 Customer Service

• Answer basic questions about:
  • Prep process
  • Job types we offer
  • Lead times and availability
• Redirect technical questions to estimator

✔️ Required Skills

• Excellent spoken and written English
• Comfortable talking on the phone
• Clear, professional tone
• Experience with customer service or outbound calling
• Organized and reliable
• Tech-savvy and quick at learning apps

⭐ Preferred (not required)

• Experience in home services (painting, remodeling, trades)
• Familiarity with CRMs (Drip Jobs, Jobber, ServiceTitan, etc.)
• Previous VA or call center experience
• Bilingual English/Spanish (huge plus)

💰 Compensation

Based on experience

• Bonuses available for booked appointments or conversions

🧭 What Success Looks Like

• Answering 90%+ of incoming calls live
• Responding to new leads within 5 minutes
• Scheduling estimates accurately
• Keeping CRM fully updated
• Providing a calm and helpful first impression

📩 To Apply

Send:

1. Short intro about yourself
2. Your customer support experience
3. Voice sample link (if available)
4. Your hourly rate
5. Confirmation that you can work Pacific Time (California)