What level of Concur expertise do I need for basic policy setup versus complex enterprise implementation?
Basic policy setup (spending limits, simple approvals) requires intermediate skills and 2-3 months experience. Complex implementations with custom workflows, integrations, and multi-entity configurations need advanced expertise with 12+ months of hands-on administrative experience across different business scenarios.
How can I verify someone actually knows Concur administration versus just using it as an employee?
Ask them to walk through configuring an approval workflow or setting up a policy violation rule. Real administrators can explain the policy engine, discuss integration challenges, and describe specific configuration scenarios they've handled. User-level experience won't include administrative functions or system configuration knowledge.
Can Concur handle our complex multi-level approval process, or are we expecting too much?
Concur excels at complex approval workflows - you can set rules based on amount, expense type, department, cost center, and custom fields. However, it's not infinitely flexible. Very unique business rules might require workarounds or integration with other systems. An expert can assess your specific requirements and design the optimal workflow.
How well does Concur integrate with our existing accounting system and credit card programs?
Concur has robust integrations with major ERPs like SAP, NetSuite, and Workday, plus direct feeds from American Express, Visa, and Mastercard. However, integration quality depends on your specific systems and data requirements. Custom integrations may be needed for unique scenarios or smaller vendors.
How long does it take to implement Concur for a 300-person company with custom requirements?
Basic implementation takes 3-4 months, including policy setup, user training, and integration testing. Complex implementations with custom workflows, multiple integrations, and extensive change management can take 6-9 months. Data migration and user adoption typically add 30-60 days to any timeline.
What ongoing support do we need after Concur is set up and running?
Expect 5-10 hours per month for user support, policy updates, and system maintenance for every 100 users. You'll also need expertise for quarterly updates, new feature rollouts, integration maintenance, and handling policy changes as your business evolves. Many companies retain part-time administrative support long-term.