What level of NetSuite expertise do I need for basic financial reporting versus complex customizations?
Basic financial reporting requires intermediate skills - someone who can create saved searches, customize reports, and understand how transactions flow through the system. Complex customizations need advanced users with SuiteScript experience who can build workflows, custom records, and integrations. Most businesses need intermediate-level expertise for daily operations and advanced skills for major projects or ongoing optimization.
How can I verify that a NetSuite consultant actually knows the system versus just having it on their resume?
Ask them to walk through creating a saved search for a specific business scenario, explain how they'd set up approval workflows, or describe troubleshooting a failed integration. Real NetSuite experts can explain these processes step-by-step and ask clarifying questions about your business needs. Check for NetSuite certifications and ask for references from similar implementation projects.
Can NetSuite handle everything my business needs or will I still need other software?
NetSuite covers accounting, CRM, inventory, e-commerce, and basic project management, but you'll likely still need specialized tools for things like advanced marketing automation, detailed manufacturing planning, or industry-specific compliance. The key is NetSuite's integration capabilities - it can connect with specialized tools while serving as your central business system. Don't expect it to replace every piece of software, but it should eliminate most of them.
How well does NetSuite integrate with the tools we're already using like Shopify, Salesforce, or our shipping software?
NetSuite has native connectors for major platforms like Shopify, Amazon, and BigCommerce, plus robust APIs for custom integrations. Popular integrations include Salesforce (for advanced CRM), shipping platforms like ShipStation, and payment processors. Most integrations are possible, but complexity and cost vary - simple data syncing is straightforward while real-time bidirectional sync with complex business rules requires more expertise.
How long should I expect a NetSuite implementation or major customization project to take?
Basic implementations typically take 3-6 months depending on complexity and data migration needs. Adding customizations, integrations, or multiple subsidiaries can extend this to 6-12 months. Smaller projects like building custom reports or workflows might take 2-4 weeks. The key factors are data quality, process complexity, and how much customization you need versus accepting NetSuite's standard workflows.
After my NetSuite project is complete, how much ongoing support and maintenance will I need?
Plan for ongoing support - NetSuite releases updates three times per year that may affect customizations, users need training on new features, and business growth often requires system adjustments. Most companies need either a part-time internal NetSuite admin or a retainer relationship with a consultant. Budget for 10-20 hours monthly for a growing business, more if you have complex customizations or frequent process changes.