What level of Teamwork CRM expertise do I need for setting up basic sales tracking versus complex automation?
Basic sales tracking (contacts, deals, simple pipelines) requires beginner-level skills and can be set up in a few days. Complex automation like lead scoring, automated project creation, and custom reporting workflows need intermediate to advanced expertise and typically take 4-6 weeks to implement properly.
How can I tell if someone actually knows Teamwork CRM well versus just having it on their resume?
Ask them to explain how they would set up automated project creation from closed deals, or have them walk through a lead scoring system they've built. Real experts will discuss specific workflow triggers, custom field configurations, and integration challenges they've solved, not just basic CRM terminology.
Can Teamwork CRM handle complex B2B sales cycles, or is it mainly for simple deal tracking?
Teamwork CRM can handle complex B2B sales cycles with custom deal stages, automated nurturing sequences, and sophisticated lead scoring. However, it lacks some advanced forecasting and territory management features found in enterprise CRMs like Salesforce, making it better suited for mid-market service businesses than large enterprise sales operations.
How well does Teamwork CRM integrate with tools we're already using like Google Workspace and Slack?
Teamwork CRM integrates well with Google Workspace for email and calendar sync, and connects to Slack for notifications and updates. The strongest integration is obviously with other Teamwork tools. For other integrations, Zapier fills most gaps, though some custom API work might be needed for complex data flows.
How long does it typically take to set up Teamwork CRM for a 20-person agency with custom workflows?
Basic setup takes 1-2 weeks, including data import and user training. Custom workflows like automated project creation, lead scoring, and specialized reporting typically add another 3-4 weeks. Factor in an additional 2-3 weeks for team adoption and workflow refinement based on real-world usage.
What ongoing maintenance does Teamwork CRM require after the initial setup is complete?
Expect monthly data cleanup, quarterly workflow optimization, and periodic integration updates. Most businesses need 4-8 hours per month for maintenance, plus occasional training for new team members. Major updates or process changes might require additional consultant time every 6-12 months.