Hire a Bilingual Support Agent in Latin America.

Every bilingual support agent search runs the same checks before anyone reaches you. Separate written tests in both languages, scored independently. A spoken English call plus a spoken Spanish call, back to back. Technical and billing vocabulary in the second language, not just conversational fluency. How they handle a customer who code-switches mid-conversation. You see the notes from each one alongside the candidates we recommend.

Self-reported bilingualism is close to useless, because written business Spanish, spoken English, and technical vocabulary in both are three different skills. Candidates rarely have all three, and a résumé marked bilingual often has every year of real experience in one language.

A placed bilingual support agent normally takes on the following. Bilingual email, chat, and phone coverage. Translation and upkeep of macros and help articles in both languages. Escalation handling for Spanish-speaking customers. Quality review of machine-translated support content. Reporting split by language segment. Scope is set in the brief, so if your version of the role is narrower or broader, say so and we recruit to that.

Send us a brief describing the role. We come back with whether it is a search we can run, who we would be looking for, and what it would take. Nothing is owed while we work that out.

We aim to present the most qualified candidates within 10 business days of an approved brief. Senior, specialist, and confidential searches often take longer, and we tell you what to expect for your role once we have seen the brief. If the placement leaves, doesn't start, or isn't the right fit inside 90 days, we rerun the full search at no additional charge, same scope and same point of contact.